WHAT IS HAVALINA?

We’ve compiled this FAQ to provide quick and easy answers so we can get you your wines without delay. More information can be found on our Privacy Policy, Terms & Conditions and Refund Policy via the links below:

- Privacy Policy
- Terms & Conditions
- Refund Policy

If you can’t find the answer you’re looking for here or in the links above, please email us at hello@havalina.co.uk

WHAT DO I NEED TO KNOW BEFORE I START?

DELIVERY LOCATIONS
From this site we only deliver in the UK (see post code exclusions below). If you are in Singapore  you can visit our Havalina Singapore site.

HOW DO I PLACE AN ORDER & PURCHASE PRODUCTS?

SELECTING YOUR PRODUCT
Head over to our store Here and click on the image of the product you want. This leads you to the product page where you’ll find additional product information.

On the product page click the plus (+) or minus (-) icons to select the desired quantity of units you want to purchase. Once you have the desired units simply add the order to your cart by clicking the ‘ADD TO CART’ button.

You may want to shop more or go straight to checkout. You can review your cart anytime by clicking the cart icon at the top right of the page.


ORDER REVIEW & PAYMENT
In your cart you’ll see a summary of products you’ve selected for purchase. You can increase or decrease the quantity of products (+ or -) or simply remove any you no longer want (the X at the top right of every product section).  When you're happy with your order select a preferred payment option directly or simply chose 'GO TO CHECKOUT'.

In the payment process check your order is correct and apply a discount code if you have one and select 'APPLY' (check the total amount as updated to include your discount).  You will need to enter your email or mobile phone number and the Shipping Address for where the orders should be delivered.  The website will prompt you if there is any information that is needed to finalise the purchase.  Note the shipping costs and if you are happy with your order please proceed with the payment.

PAYING FOR YOUR ORDER
We use globally acknowledged payment providers for your safe transactions and information security and accept Visa, MasterCard, American Express & PayPal and many others.

OUR PROMOTIONS
From time to time Havalina may offer promotions in the form of promo codes to products on our Sites. Promotion terms and conditions apply and are bound to the holder of the promo code or voucher. Promo codes and vouchers are non-transferable and may not be redeemed for cash. To keep up to date with the latest promos please join our newsletter on your homepage

HOW DOES DELIVERY OF MY ORDER WORK?

WHEN WILL MY ORDER ARRIVE?
DELIVERY GUIDE:

• Orders placed on standard delivery before 12.30pm will delivered within 2-4 business days via Royal Mail. 
• Orders placed on express delivery before 12.30pm will be delivered the following day. (If you order is placed on a Sunday our warehouse team will ship your products on the Monday to arrive on the Tuesday)
• Note: We exclude delivery to the following postcodes: 

  AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM (ALL), IV (ALL), KA27, KA28, KW0-14, KW15-17, PA20-78, PH15-18, PH19-29, PH32-33, PH45-48, PH30-31, PH34-44, PH49-99, ZE (ALL) 

  GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44 and ZE2-ZE3
  BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-PH44 and ZE2-ZE3. 

When your order has left the warehouse you will receive a confirmation email or text from your selected shipping method (we use Royal Mail or DPD) to confirm you order is on the way. You will receive a notification that your order from "Haul & Store" is on its way. Thats our warehouse partner. It means your wines are on the way. You can track your order once by clicking on the notification. If you have any queries please contact us at orders@havalina.co.uk

DO I HAVE TO BE AT HOME FOR MY DELIVERY?

Ideally someone should be at home, however once you receive an email or text from our delivery partner you will be able to change the day of delivery, deliver to a neighbour or a safe place. 

For more information on requirements for accepting deliveries please view our Terms & Conditions.

WHAT DO I DO IF MY DELIVERY DOESN’T ARRIVE?
If your delivery doesn’t arrive and you have not been contacted by DPD or Royal Mail please contact us at orders@havalina.co.uk

CAN I HAVE MY ORDER SENT TO A P.O. BOX OR PARCEL LOCKER SERVICE?
No, unfortunately we can only deliver to a residential or business address where an individual is present to receive and sign for the order.

ONCE I'VE PLACED MY ORDER CAN I CANCEL THE DELIVERY?
Once an order has been placed and paid for you will not be able to cancel the order as its on its way from our warehouse and delivery partner.

AFTER HAVING RECEIVED MY GOOD CAN I RETURN THEM?

You can return your product within a 14 day window. For all returns please email: orders@havalina.co.uk along with your order number. We ask that any returns are sent back to use in the same package and condition that they were received. You have 14 days to returned the products to us.

WHAT DO I DO IF PRODUCTS ARE DAMAGED?
If you receive products that are damaged, do not accept nor sign for the delivery. Once you have signed for the delivery it will be deemed that you have accepted the order and will not be able to ask for any exchange, refund or similar option. For more information on the rules regulating damaged goods please review our Terms & Conditions.

WHERE DO I FIND MY ORDER INFORMATION?
When your order has been successfully processed you will receive an order confirmation email containing your order information and links to view your order online.

HOW DO I USE THE POUCH AND TAP?

HOW DOES THE TAP WORK?
To crack open a pouch of Havalina you need to do two simple things:
- Pull off the red plastic safety strip by grabbing the extended grip next to the nozzle and pull upwards and around the tap to get easy access to the tap handles.
- At the bottom of the nozzle you will find a seal that keeps the tap clean before use. Pull this off to open the nozzle.
And that’s it! You’re now ready to enjoy a glass of Havalina!

HOW TO POUR THE WINE?
This is up to you. We find the easiest way is to put the glass on a flat surface and bring the pouch and tap to the top of the glass, use your index and middle finger on the tap handles and your thumb to press down on the tap plunger... but of course we’d never presume to impose on you how to fill your glass!

VAT INCLUDED

Your order includes all UK VAT. Havalina UK Ltd is VAT registered no: 374334884

WHAT ARE THE TECHNICAL REQUIREMENTS TO USE HAVALINA SERVICES?

In general just keep all your browsers and apps up to date and you’ll be fine.